Report Orders FAQ

Looking for astrology reports? Cafe Astrology is primarily dedicated to offering free, informative, and diverse articles. However, we offer some services and products at low prices. Below is a list of these products and services. All computer reports are delivered via email attachments within 24 hours of order placement. These computer reports are high-quality and low-priced.

Delivery of reports

All computerized reports are promised within 24 hours of order placement, as long as the complete and correct information is entered. If information is incomplete, please allow 24 hours from the time we receive the full information.

If data is missing or ambiguous, we will send you an email requesting the missing information or requesting clarification. Please read the Data Entry information below for tips on entering the correct information in a clear format.

Reports are sent via email, not snail mail. Reports are in PDF format, but Word format (.rtf) can be requested. Most computers have Adobe Acrobat Reader installed, but this can also be downloaded free of charge at http://www.adobe.com.

Payments are currently made through Paypal, a third party. The email address registered with Paypal is the email address we receive. Unless stated otherwise, that is the email address we will use to send you the reports.

If you would like to specify a different email address, please use the "Optional Instructions" field that appears during the payment process. Once payment is complete, you are brought to a page that is titled Successful Payment. On this page, there is an option to send an email with the subject line "Additional Information About My Order". If you forgot to add specific instructions or to specify a different email address during the payment process, you can now send an email with these instructions. Additionally, you can always send an email to kristen@cafeastrology.com or annie@cafeastrology.com with instructions.

If You Have Not Received Your Order after 24 Hours

Please understand that we manually process orders, and that someone is not standing by to answer emails at all hours of the day. We process orders in batches and do our best to fill orders in a timely fashion. If you have not received your order within 24 hours of order placement, please let us know by sending an email to kristen@cafeastrology.com or annie@cafeastrology.com with your order details or the email address with which you made the order through Paypal.

Please also check your email for a request from us for more information, as many times a customer does not fill in all of the required information. If your order was missing information or we have a question about clarifying an order detail (for example, a city that is misspelled or not in the software's atlas), we will send an email requesting information or clarification. Please allow us time (24 hours) after receiving your reply to then fill your order!

If you are receiving emails from us that do not contain attachments, but are not receiving the emails with attachments, then there is a problem with your email account receiving attachments from us. Frequently, adding our email addresses to your email address book, or your "white" or "allow" list will solve the problem. In fact, it is a good idea to add kristen@cafeastrology.com and annie@cafeastrology.com to your allow lists or email address book as soon as you order from us, so that problems with emails are minimized. Delivering reports through email can be tricky at times, but we do our best to get your order to you! Sometimes providing us with a different email address is a quick solution to email delivery problems.

Ordering and Payment

Currently, our site is set up with Paypal as the only accepted payment for all reports. This keeps our costs low, which means we can sell our reports at a lower price.

Payments through Paypal are safe, secure, and easy, allowing our readers to pay for reports and services instantly using their credit card, debit card, or e-check.

Some readers express concerns about "phishing", which is an issue for many sites and online services, including eBay, PayPal, and most banks. Phishing is not a problem if you know what NOT to do, and that is, never click through a link on an email from a site that contains your payment information, passwords, or any other sensitive data. If you receive an email from Paypal, particularly one that reports problems with your account or something on those lines, do not click through the links in the email. Instead, go to Paypal's site directly and check into your account. Any problems, if they exist, will be reported on the site itself.

Special Requests

Different email address
Different House systems
Request for an .rtf format instead of .pdf
Start dates of forecast reports, which can be a date in the future or in the past if you are interested in studying how astrological influences affected you in the past.

If you would like to make a special request such as one listed above, please use the "Optional Instructions" field that appears during the payment process. Once payment is complete, you are brought to a page that is titled Successful Payment. On this page, there is an option to send an email with the subject line "Additional Information About My Order". If you forgot to add specific instructions or to specify a different email address during the payment process, you can now send an email with these instructions. Additionally, you can always send an email to either of these email addresses: kristen@cafeastrology.com or annie@cafeastrology.com with instructions. We process reports manually.

We regret that we cannot put rushes on orders.

Report Content/Refunds

Full representative samples of each report that we offer are provided with the report's description. Please do not expect anything other than the same format as the sample. Some of our reports are offered elsewhere on the Internet, so if you have purchased computerized reports from other businesses, it is a good idea to check out our full samples to make sure you are not double ordering. We cannot provide refunds for anything except a mistake that we have made, as our descriptions and samples provided are fully representative of the products we send. Also, because full samples of the reports are provided, we do not refund customers on the grounds that the reports were not as they expected. Please do not expect more than what is stated in the description and shown in the sample. Please read the descriptions and view the samples before placing an order.

Please also note that an opinion from, or consultation with, an astrologer is not included in the purchase price of a computerized astrology report.

Data Entry

In order to avoid confusion, please double check the information you enter for your order. Generally, the following information is requested for a report, and in the case of a compatibility report, the following information is requested for the two people involved:

Name (First name only is absolutely acceptable).
Birth Day (example, Aug 15/68)
Birth Time (example, 7:25 AM; Do not adjust this time - provide the birth time as given at the place of birth).
Birth Place (City, state/country).

For some reports, the current place of residence is also requested. The city and state/country should be provided.

Regarding the birth dates, we need birth month, birth day, and birth year. It is best to write out the birth month, in abbreviation form is fine, instead of providing us with a numeral for the date. This is because date format is different in different countries, and a date such as 07/06/1968 is ambiguous as a result. It might be July 6th, 1968 in the US, or June 7th, 1968 in the UK or Australia, for example. Please be as clear as possible. If you are not clear, please understand that we may write you an email requesting you to clarify your birth details, and that this may delay your order.

We request a name in order to label the report. In some cases, the name is used within the body of the report. The name is not involved in the report's calculations and does not affect the actual interpretations, so it can be an initial, a nickname, a first name, or the full name--that's entirely up to you.

Some reports (the Vedic Compatibility report, the Child Star report, and the Love Ties report) require the sex/gender of a person. You will be asked for gender only if it is necessary for the report. For example, the pronouns "he/she", "him/her", etc. are used in the Child Star and Love Ties reports.

If There is a Mistake

Before reading, please check the birth data on a report that you receive for accuracy. Although we do our best to check that we have entered the birth details correctly, we do make mistakes and we will correct them as soon as we can. Customers also make mistakes and typos, and we are as gracious as possible about them. We hope that customers are as gracious as we are when it comes to mistakes/typos! We try to avoid them, but mistakes do happen, and we apologize for the inconvenience when they do. If we or you have made a mistake, please let us know - there is no need to reorder; simply send an email with the details of the mistake and we will make the correction.

FAQ for Specific reports

Relationship Report Package for Unknown Birth Times

If one or both birth times is unknown, this is the best option. The report includes the Romantic Compatibility report (an unknown birth time version of it) as well as two other relationship reports designed for unknown birth times--the Couples report and Compatibility & Conflict report.

Thus, you receive three reports, each approximately 10 pages long.

When birth times are unknown, they are entered as noon, as this is the best average. The data and interpretations for time-sensitive information (such as the Ascendant and house positions) is not included in these reports, as these factors cannot be determined in the absence of a birth time for one or both persons.

If one birth time is known and not the other, please specify this information. When one person's birth time is known, this improves the reports' accuracy.

Solar Return Reports

Solar Return reports are based on the Solar Return chart for a particular birthday year. This chart is drawn for when the Sun returns to the exact position at your birth, and this can be on your birthday or within a day or two on either side of your birthday in any given year.

Thus, you might see something like this: Solar Return May 18, 2009, 2:04 PM EDT, even if your birthday is actually May 19, 1966 at 1:01 AM PST. This is normal. As long as the birth information itself is entered correctly (you can check that under Birth Data), the time of the Solar Return is accurate.

If your birthday occurs in April, your Solar Return will occur in April as well (with the possible exception of births at the very beginning or very end of the month, in which case the Solar Return might occur on the last day of March or the first day of May). The report will cover your "birthday year" from April to April.

Vedic Compatibility Reports

At the moment, this is the only report offered on our site that uses Vedic Astrology and is based on the sidereal zodiac. Moon signs are compared, but as stated in the report's description, Moon signs may be different than the Moon sign placement in other reports we offer due to the different zodiac used. All other reports are based on the tropical zodiac. Positions in the sidereal zodiac are approximately 23 degrees earlier than in the tropical zodiac. With 30 degrees per sign, a person born with the Moon at 25 degrees Gemini, for example, in the tropical zodiac will have a Moon at approximately 2 degrees Gemini in the sidereal zodiac, so the Vedic report will list that person's Moon sign as Gemini. However, if a person is born with the Moon at 20 degrees Gemini, for example, in the tropical zodiac, the Moon will be at approximately 27 degrees Taurus in the sidereal zodiac, and will be listed as Moon in Taurus in the Vedic report.

You can learn more about your chart through our Astrology Articles.

Don't have your chart yet? Find out how to get it online for free through our article, How to Obtain Your Natal Chart.

Our Privacy Policy:

Email addresses are kept private and never used for mailing lists, unless you formally subscribe to our email newsletter, in which case your email address is used solely for this purpose. We do not sell email address lists. Additionally, birth information submitted to us, whether through report orders or natal chart help, is only used for the intended purpose. We do not collect information on consumers who browse our Web page.